Operations Support Representative – Level I

Job not on LinkedIn

🔥 3 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Monitor incoming orders and images to ensure all necessary clinical information has been submitted, including image count verification • Complete proactive and reactive data order entry • Perform outbound calls requesting missing images, orders, worksheets, or other information requested by doctors • Perform data entry of faxed orders • Verify hospitals requesting service are covered at the time of request • Answer inbound calls • Coordinate conference calls for doctors, RNs, and radiology technicians • Identify and troubleshoot non-technical issues, such as mismatched studies • Provide documentation of all study activity • Support doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls • Perform other duties as assigned • Provide regular, reliable, and timely attendance for scheduled shifts

🎯 Requirements

• No education required • Two or more years of customer-related experience in a contact center environment preferred • Excellent verbal and written communication skills required • Strong sense of urgency and ability to multi-task • Ability to work in a team environment as well as work independently • Telephone etiquette skills • Medical background a plus • Professional, courteous and respectful demeanor • High level of attention to detail • Strong organizational and prioritization abilities • Sound judgment and decision-making abilities • Proficiency in a PC environment, including Windows, Internet, Instant Messaging/Virtual Chat, and general email tools • Regular and reliable attendance • Ability to work scheduled shifts in a 24/7 operations environment

🏖️ Benefits

• Equal opportunity employer • Inclusive, safe and welcoming work environment • Fair and impartial consideration • Top Workplace Award-winning, mission-driven culture • Casual-professional, fast-paced, and collaborative environment