Junior Digital Support Analyst

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October 31

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Raízen

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Agriculture • Energy • B2B

Raízen is a leading company in the production of ethanol and sugar, as well as the distribution of fuels and related services under the Shell brand in Brazil, Argentina, and Paraguay. The company focuses on renewable energy solutions, producing ethanol from sugarcane for various applications, including fuel and pharmaceutical uses. Raízen also serves the B2B market and is engaged in logistics and sustainability initiatives, operating convenience stores like OXXO and Shell Select to adapt to changing consumer habits and lead trends in mobility and energy efficiency.

10,000+ employees

Founded 2011

🌾 Agriculture

⚡ Energy

🤝 B2B

📋 Description

• Provide level 2 technical support for the Shell Box digital product; • Monitor system health and critical services using tools such as AWS CloudWatch and New Relic; • Execute queries on MySQL and AWS Athena databases to diagnose and troubleshoot issues; • Identify and resolve technical incidents, ensuring application stability and performance; • Actively participate in the analysis and resolution of critical production issues; • Document solutions and operational procedures for the team.

🎯 Requirements

• Basic experience with relational databases (preferably MySQL); • Knowledge of monitoring tools such as AWS CloudWatch and New Relic; • Familiarity with queries in MySQL, AWS Athena, and DynamoDB; • Basic scripting and process automation skills; • Ability to analyze logs and monitor systems. • Previous experience with digital products and support in production environments; • Basic understanding of cloud infrastructure (preferably AWS); • Knowledge of ITIL or incident management practices; • Basic knowledge of programming languages such as Python or Node.js.