Technical Implementation Manager

🕒 June 20

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RapidSOS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

📦 Logistics

💰 $75M Venture Round on 2022-10

Healthcare • Logistics • Emergency Services

RapidSOS is a company that connects data from various devices directly to emergency services like 911 to enhance public safety. They offer a range of products designed to provide real-time incident data to emergency communication centers and field responders, improving the speed and effectiveness of emergency response. Their solutions include call transcription, translation, and connecting safety data from devices, apps, and sensors directly to 911. RapidSOS collaborates with businesses, public safety agencies, and vendors to integrate their API into safety solutions, enabling features like text-to-911 and digital alert systems for schools, rail safety, home security, and more.

📋 Description

• Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs) • Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard • Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting • Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments • Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution • Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices • Identify scope and technical risks, assist in overcoming limitations both internally and externally • Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation

🎯 Requirements

• 5+ years of experience in a field implementation, VoIP systems engineering, or technical project management role with on-site deployment responsibility • Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems • Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments • Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines • Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives • A proactive solutions-first mindset with the adaptability & flexibility to thrive in a high-growth environment where priorities can shift quickly • A team player with a low ego and high sense of mission alignment • Ability and willingness to travel 75% of the time

🏖️ Benefits

• Competitive salary and benefits and equity participation • A dynamic, flexible and fun start-up work environment with a highly talented team