ERP Technical Support Engineer – Infor CSI, SyteLine

🕒 July 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Re:Build Manufacturing

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Re:Build Manufacturing is an innovative company dedicated to revitalizing American industrial capabilities through a transformative model of manufacturing and engineering. Their approach integrates product innovation, component production, and system production, leveraging state-of-the-art industrial automation. By collaborating closely with customers ranging from startups to Fortune 500 companies, Re:Build Manufacturing delivers customized, flexible manufacturing solutions across various sectors such as aerospace, consumer goods, healthcare, and industrial equipment. The company is committed to continuous improvement, transparency, and long-term partnerships, effectively adapting to the needs of American industry.

📋 Description

• Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.) • Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc. • Design ERP system solutions to meet requirements; participate in design reviews • Configure and develop system solutions per design specifications, participate in code/configuration reviews • Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements • Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties) • Provide proper ERP support, training, and maintenance: • Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed • Ensure proper monitoring and alerting for ERP related solutions • Create and maintain system documentation/user guides; deliver training as needed • Perform regular system updates & patching, where applicable • Ensure data quality and integrity • Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance • Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality • Finish the proper documentation, i.e. design, configurations, ticketing, work updates • Provide timely and accurate estimates to complete work and updates on status of work • Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies • Automate work via scripting and other methods • Travel to Re:Build sites, as needed • Other tasks, as assigned

🎯 Requirements

• Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to: • CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10 • Enhancements, Customizations, Implementations • CSI Mongoose development, integration/APIs/ION, Forms development, Workflows • Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning • Microsoft .NET, SQL Server • Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery • Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI • Solid experience and demonstrated success with delivering solutions to end users using industry guidelines: • Analysis, design, development/configuration, testing, and support • Agile/Scrum • Structured deployment across non-Production and Production environments • UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design) • Deep experience and ability to effectively work with both end users (non-technical) and technical team members • Working knowledge and demonstration of security protocols • Demonstrated ability to learn new technologies and apply quickly in a beneficial way • Bachelor's Degree or equivalent experience in Information Technology (or related field) • 5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required.

🏖️ Benefits

• Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!