Bilingual Disability Claims Administrator

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

👻 Ghost score 0%

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Manage and monitor permanent disability claims • Request, review, and assess medical reports and supporting documentation • Conduct telephone interviews with claimants to gather information and verify eligibility • Communicate regularly in French and English with claimants, physicians, case managers, healthcare providers, and other stakeholders • Evaluate ongoing eligibility for disability benefits • Interpret policy provisions and determine their impact on claims decisions • Escalate complex cases to appropriate case managers or resources • Maintain accurate claim records, documentation, and updates • Deliver exceptional customer service while managing multiple priorities • Ensure timely follow-up, claim updates, and stakeholder communication • Coordinate with internal departments and involved parties to support claims management and monitoring • Make referrals to a case manager or other resources when required

🎯 Requirements

• Postsecondary education in any field of study • Working knowledge of disability management processes and contract wording • Experience reviewing and evaluating medical documentation, disability claims, insurance claims, or healthcare-related information • Ability to request, review, and assess medical and supporting documentation • Ability to review and interpret contractual and policy provisions and understand their impact on benefits • Ability to make referrals to a case manager or other resource when needed • Proficiency with Microsoft Office applications, including Windows and Excel • Strong proficiency with data and document management systems • Experience handling telephone communications with claimants and various stakeholders • Bilingualism in French and English, both written and spoken, is required • Preferred: 2 years of experience in an administrative role • Preferred: Experience in disability claims administration • Preferred: Experience in insurance, benefits administration, healthcare, or a related field • Preferred: Additional education or training in healthcare, medical terminology, disability management, or insurance • Preferred: Medical, healthcare, clinical, or medical terminology knowledge • Preferred: Experience using claims management systems such as Navigator or similar platforms • Preferred: Strong customer service and case management exposure • Excellent communication and interpersonal abilities • Strong customer service orientation, tact, diplomacy, and professionalism • Excellent organizational, prioritization, planning, and time-management skills • Exceptional attention to detail and accuracy • Sound judgment, analytical thinking, and problem-solving abilities • Adaptability and flexibility in a fast-paced environment • Proactive approach and ability to take initiative • Ability to work independently with minimal supervision and collaborate with a team

🏖️ Benefits

• 12-month contract with the potential for permanent employment • Monday to Friday, 37.5 hours per week • Remote work, anywhere in Canada • Continuous learning and growth opportunities • Collaborative and supportive environment