Senior Customer Success Manager – Telcos

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Redis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $1.2M Secondary Market - Redis on 2021-12

SaaS • B2B • Artificial Intelligence

Redis is an in-memory data platform and open-source data store that provides low-latency caching, streaming, search, and real-time data services. It offers both Redis Cloud (a managed SaaS offering) and Redis open-source software for on-prem/hybrid deployments, plus a suite of tools and extensions—Redis Iris (real-time context for AI agents), Redis Context Retriever, LangCache, Redis Flex (tiered RAM+flash storage), Active-Active multi-region replication, Redis Insight UI, and client SDKs. Redis is used for core workloads like caching, session management, real-time messaging/streams, feature stores, vector search and semantic search for RAG/AI, fraud detection and real-time decisioning, targeting developers and enterprise customers across industries such as financial services, e-commerce/retail, gaming, healthcare and telco.

📋 Description

• Serve as the primary post-sale point of contact for assigned enterprise accounts • Foster trust and understand customers' business goals • Proactively support onboarding and continued adoption of Redis solutions across large, distributed technical organizations • Build and maintain relationships with DevOps, application development, platform engineering, and executive stakeholders • Drive Redis Enterprise adoption by identifying use cases aligned with customer goals • Deliver regular business reviews and executive presentations virtually and in person • Advocate for customer needs internally and collaborate with Product, Support, and Engineering • Develop tailored success plans for large, matrixed customer organizations • Coordinate training, best practices, and knowledge-sharing sessions for technical teams • Monitor performance metrics and recommend ways to maximize ROI and optimize product usage • Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives • Track account health and mitigate risks • Support contract renewals by demonstrating ongoing value • Engage CTOs, VPs of Engineering, and other senior decision-makers • Collaborate with Sales, Solutions Architecture, Support, and other teams • Act as the voice of the customer within Redis

🎯 Requirements

• 8+ years of experience in Customer Success, Account Management, or a related customer-facing role • Direct experience managing accounts within Telecommunications organizations (Telcos) is required • Strong understanding of cloud services, data platforms, or related technologies • Experience working with DevOps teams, application development teams, and engineering organizations • Experience with SaaS products and public cloud (AWS, GCP, Azure) • Proven exposure to enterprise clients in the Telecommunications and/or Financial Services industries • Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention • Demonstrated experience running executive presentations, both virtually and in person • Strategic problem-solving ability • Comfortable working cross-functionally with Sales, Product, and Marketing • Background check required as a condition of employment • Experience with Redis or NoSQL databases is a plus • Experience with software development (Java, .NET, Python) is a plus • Some experience with DBaaS is a plus • Familiarity with telecommunications network architecture, 5G, or edge computing use cases is a plus

🏖️ Benefits

• Equal employment opportunity and inclusive work environment • Reasonable accommodations for applicants with mental and/or physical disabilities • Opportunity to work remotely • Global, diverse, and innovative work culture