Customer Success Manager – Healthcare SaaS

🕒 September 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 51 days.
• No salary listed.

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Regard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Regard is a healthcare technology company that uses AI to review electronic health record (EHR) data, recommend diagnoses, and generate diagnosis-complete clinical documentation to support clinical workflows and administrative processes. The platform ingests and maps deep EHR data, applies proprietary clinically-validated diagnostic algorithms, and surfaces diagnoses and evidence to power clinical notes, mid-revenue cycle appeals and denials prevention, HCC capture for risk adjustment, and patient screening workflows. Regard is positioned as an enterprise/B2B clinical AI and documentation solution for health systems, with analytics to demonstrate adoption and impact.

📋 Description

• Own the full customer journey from integration and onboarding to renewal and expansion • Oversee and manage the full customer lifecycle from technical integration through implementation, user training, renewal, and expansion • Establish retention goals and renewal milestones for the client Regard team • Build and foster relationships with client leadership and develop product promoters and champions • Produce and deliver impact analyses for Quarterly Business Reviews (QBRs) • Review and monitor customer user feedback and concerns and improve the customer experience • Lead project progress tracking across internal development teams and client stakeholders • Maintain detailed knowledge of Regard products and services, answer customer questions, and recommend solutions • Identify account growth and expansion opportunities • Optimize company processes and enhance Customer Success initiatives • Collaborate with implementation, sales, marketing, training, product, and technical teams • Report to the Director of Customer Success

🎯 Requirements

• 3+ years professional experience in healthcare customer success • Experience working with the acute care setting within the past 2 years • Experience with inpatient Epic or Cerner EHR integrations in the past 2 years • Expert in leading meetings with healthcare client stakeholders and leadership at large and complex health systems, including experience working with clinical leaders in an acute care hospital setting • Strong proficiency in Excel, analytics, and modeling • Track record of fostering productive, long-term business partnerships • Must be based in MT, CT, or ET time zones, located within 50 miles of a major airport • Willing to travel to client sites as needed (up to 30%) • Experience with clinical informatics • Excellent written and verbal communication • Experience in healthcare project management • Comfortable working with AI tools • Authorized to work in the US without visa sponsorship • Must successfully complete a background check as part of the hiring process

🏖️ Benefits

• Eligible for equity • Eligible for an annual performance bonus, contingent upon the company achieving ARR targets • 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription • 18 PTO days/yr + 1 week holiday break • Monthly health & wellness budget • Company-sponsored team retreat + social events • A sabbatical program • Catered lunches and other fun perks for those who enjoy working from the Manhattan office more regularly • Hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year

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