Senior Technical Solutions Engineer

🕒 May 27

🎸 Tennessee, Virginia – Remote

🎸 Tennessee – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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RegScale

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11 - 50 employees

💰 $20M Series A on 2022-08

RegScale overcomes speed, timeliness, and cost effectiveness limitations in legacy GRC by bridging security, risk, and compliance through our Continuous Controls Monitoring platform.

📋 Description

• Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. • Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs. • Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms. • Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases. • Develop technical solutions and demonstrate the RegScale platform in both customer engagement and sales support scenarios. • Deliver customer training to support successful platform adoption and ongoing user enablement. • Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features. • Enable the Customer Success team by creating technical training for customers that include product demonstrations, example code, and hands-on exercises. • Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities. • Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.

🎯 Requirements

• Bachelor's degree in computer science, engineering, or related technical field and 10+ years of relevant experience, or a master's degree and 7+ years of experience. • Demonstrated success operating as part of a high-performing, cross-functional team in technical services or solutions engineering capacity. • Proven experience in an enterprise software or B2B SaaS company, ideally in cybersecurity or GRC space. • Strong troubleshooting and diagnostic skills, with the ability to resolve complex customer issues and communicate solutions effectively. • Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building. • U.S. Citizenship required. Position is subject to background checks and unannounced drug testing.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options