Technical Support Specialist

🕒 September 10

🏈 Alabama, Arizona, +36 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $54k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Relativity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

💼 Consulting

🏥 Healthcare

Legal • Consulting • Healthcare

Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.

📋 Description

• Handle incoming customer requests, information requests, service requests, triage, and routine troubleshooting • Develop expertise in Relativity products and services • Aid customers and partner with senior team members to resolve complex incidents • Create, categorize, update, escalate, and resolve tickets • Maintain accurate Salesforce documentation for historical data and reporting • Communicate responsively with customers according to service level agreements • Collaborate with team members across product verticals to deliver quality service • Inform management about significant issues affecting personnel, performance, customer perception, and project progress • Report to the Manager of Product Support

🎯 Requirements

• Proven customer support experience, ideally within a tech or SaaS environment • Understanding of SQL, network and Windows platforms • Initiative in acquiring new skills in SQL, the Relativity platform, and troubleshooting routine technical issues • Knowledge of Relativity products in assigned vertical • Basic knowledge of standard procedures and workflows • Holds Relativity certifications as applicable • Commitment to providing exemplary customer service as guided and outlined in SLAs • Ability to solve basic problems with known strategies • Accurate issue and resolution documentation • Ability to manage and prioritize multiple tickets of technical complexity with guidance • Commitment to Relativity’s Core Values • Preferred attainment of Relativity Professional Title (RelativityOne Certified Professional and RelativityOne Review Professional) within 6 months of start date • Availability for a 9-hour Monday-Friday shift ranging from 1pm-2am CST with a 1-hour meal break

🏖️ Benefits

• Annual performance bonus • Long-term incentives • Evening shift compensation differential