General Manager

🕒 August 22

🇺🇸 United States – Remote

💵 $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RemodelBoom

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🤝 B2B

Marketing • B2B

RemodelBoom is a performance-based lead generation firm focused on home improvement companies. They offer pay-for-performance appointment generation — clients only pay for leads that convert into booked appointments. Services include done-for-you setup (tracking, messaging, tech), fast launch timelines, no upfront costs, no retainers, and no long-term contracts. They target residential home improvement verticals such as windows & doors, bathrooms, siding, roofing, flooring, basements, solar, gutters, painting, and kitchens. The company emphasizes measurable results, client-focused performance, and scaling pipelines for home improvement contractors. They provide demos, case studies, and claim to handle appointment booking for homeowners ready to talk.

📋 Description

• Own day-to-day operations and lead client retention, new service line development, and operations and systems improvement • Own the company-wide strategy and operating plan for reducing churn and increasing client retention • Identify churn drivers and establish client health indicators, reporting, and early-warning processes • Develop and improve onboarding, engagement, performance review, renewal, and reactivation processes • Directly manage and hold accountable the Account Management Team Lead • Lead the design, testing, and launch of new service lines • Define business cases, delivery models, technology and staffing requirements, operating procedures, and success metrics • Run structured pilots, assess client results and unit economics, and recommend refinement, scaling, or discontinuation • Integrate successful offerings into sales, fulfillment, account management, and reporting processes • Own service delivery, capacity planning, workflow management, quality assurance, and issue resolution • Run the operating cadence, including OKRs, weekly KPI reviews, dashboards, documentation, and action follow-through • Build and improve scalable processes and standard operating procedures • Lead adoption of AI tools supporting the human texting team and manage appropriate technical talent or vendors • Eliminate unnecessary cost, complexity, and manual work while protecting client outcomes and service quality

🎯 Requirements

• Demonstrated operations leadership experience within a small, fast-growing company • A measurable track record of reducing churn, increasing retention, or materially improving the customer lifecycle • Experience launching new services, products, channels, or operational capabilities from concept through implementation • Strong team leadership and performance-management skills, including experience managing managers or functional leads • Practical fluency with AI, automation, and process redesign, with evidence of using technology to augment teams and improve manual workflows • Strong analytical and commercial judgment, with the ability to translate data into priorities and action • Clear communication, high accountability, and the ability to operate autonomously while partnering closely with the founder • Experience leading operations within a B2B online service-based business is preferred • Experience serving the home improvement industry is a bonus

🏖️ Benefits

• Profit sharing based on performance • Healthcare coverage and additional employee benefits • Unlimited paid time off • Fully remote working arrangement • Meaningful scope, autonomy, and a path to broader executive responsibility as the company grows