Virtual Assistant – Customer Service Representative

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October 25

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Remote Insurance Team

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Insurance • B2B • SaaS

Remote Insurance Team is a professional outsourcing service that specializes in helping insurance agencies streamline their operations by providing first-language English-speaking virtual assistants from South Africa. This company allows agency owners to reduce costs and improve efficiency by outsourcing tasks such as customer service, quoting, and back office support. The team is dedicated to offering trained and specialized staff to facilitate operations and enhance service quality for insurance agencies.

2 - 10 employees

🤝 B2B

☁️ SaaS

📋 Description

• Handle 100–150 inbound and outbound service calls per day in a timely and professional manner. • Provide accurate information, resolve issues, and ensure customer satisfaction on every call. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Navigate customer service software and CRM tools efficiently to log details and track interactions. • Follow communication scripts and standard operating procedures while applying sound judgment. • Escalate complex issues to appropriate departments when necessary. • Meet or exceed daily call volume, quality, and customer satisfaction targets. • Participate in regular team meetings, training sessions, and performance reviews.

🎯 Requirements

• Proven experience in customer service, call center, or virtual assistant roles (preferably in a U.S.-based support environment). • Exceptional verbal communication and listening skills in English. • Strong emotional intelligence and ability to de-escalate challenging interactions. • Reliable internet connection, loadshedding provisions and a quiet, distraction-free workspace. • Proficiency with CRM platforms and call-handling software. • Ability to multitask, stay organized, and manage time effectively. • High level of professionalism, accountability, and attention to detail.

🏖️ Benefits

• Competitive pay structure. • Remote work flexibility. • Supportive and collaborative team environment. • Opportunities for growth and skill development.