FNOL Customer Service Representative

Job not on LinkedIn

🕒 June 30

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $12 - $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Claims Management Resources, Inc. (CMR)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

🛡️ Insurance

🏛️ Government

🚗 Transport

Insurance • Government • Transport

Claims Management Resources, Inc. (CMR) is a third‑party claims recovery firm that manages property damage claims and cost-recovery billing for utilities and government agencies. For over 35 years CMR has provided recovery services to utility companies and departments of transportation, handling billing, claim processing, and support resources for billed parties. The company positions itself as a low‑risk, high‑reward solution for managing property damage claims and facilitating payments, insurance coordination, and client communications.

📋 Description

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL • Communicate effectively while entering data accurately into a customized database • Report underground damage to locate companies when applicable • Provide outstanding service to customer representatives • Analyze photos and map the correct location

🎯 Requirements

• 6 months to 1-year previous customer service call center experience required • Ability to type a minimum of 55 wpm, error free; a typing test will be required • Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches • Advanced phone and verbal communication skills • Active listening skills • Excellent written communication skills • Excellent reading skills; must be able to read and follow a script • Must be able to analyze and interpret photos to determine damage • Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

🏖️ Benefits

• Paid time off PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year • CMR pays $50/month towards your internet service cost • CMR offers a full menu of benefits including a matched 401k