Client Success Manager

🕒 May 29

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Renalogic

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Renalogic is an industry leader, committed to managing risks associated with dialysis and chronic kidney disease (CKD). The company empowers clients with proprietary repricing, risk stratification, and specialty case management services. Renalogic revolutionizes the industry by providing end-to-end solutions for renal risk analytics, management, and dialysis cost containment. Their professional team includes experts in healthcare administration, case management, renal disease, ERISA law, and negotiations. Services offered include cost containment, data analysis for risk stratification, chronic kidney disease management, and member education.

📋 Description

• Serve as the face of Renalogic to assigned clients • Manage the end-to-end client experience • Take accountability for new-client implementation • Collaborate with clients to ensure all clinical teams receive the client information necessary • Ensure client information is entered and updated in relevant systems • Distribute regular program reporting and present value and impact to clients and stakeholders • Engage groups through client stewardship meetings, on-site events, and relationship-building activities • Report on client KPIs and distribute quarterly client reports to key client contacts • Develop relationships with key client contacts and other stakeholders

🎯 Requirements

• A bachelor’s degree in business or a related field • At least four years of relevant professional experience in contract management and client management within the health insurance industry • Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and stoploss is strongly preferred • Experience with Zoho or similar CRM systems is highly preferred • Ability and willingness to travel multiple times a year, which will include overnight stays for corporate gatherings, conferences, and health fairs • Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products • Autonomous self-starter who is comfortable with ambiguity and navigate change • Strong written and oral communication skills

🏖️ Benefits

• Annual bonus potential • Comprehensive health benefits plan • Generous paid time off and paid holidays • 401k with employer match