Director, Product Design

🕒 August 28

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Replicant

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

📋 Description

• Own product design decisions and direction across the entire customer experience, including sales conversations, deployments, AI agents, and analytics • Set the information architecture for the converging conversation intelligence and agent-building platform • Own the design system architecture, pattern language, usage rules, documentation, and engineering contribution model • Extend design influence across product managers, delivery engineers, and solutions engineers • Drive rapid prototype-and-validation loops with internal customers and contact center operators • Bring product design and conversation design together, including the underlying research practice • Lead and grow the product design practice • Report to the VP of Product • Define and hire the role of a Lead / Principal Product Designer

🎯 Requirements

• Based in a US or Canadian timezone • 10+ years of product design experience, including 2–3+ years at the director or principal level • Experience leading or growing designers • Experience owning design for an enterprise or operational product • HCI or interaction-design foundation • Experience driving organizational change through resistance • Experience integrating customer needs and business outcomes into product decisions • Experience governing a design system, including contribution, documentation, deprecation, and governance • Ability to identify opportunities and set priorities independently • AI-native design practice experience • Ability to lead people, give feedback, run critiques, grow design craft, and hire • Figma fluency with components, variants, libraries, variables, and tokens • Comfort moving between Figma and code, including Storybook, shadcn/ui, Tailwind, Cursor, or Claude Code • Experience designing AI or conversational products • Experience with operational or contact center tooling • Experience defining a design practice from close to nothing • Experience leading designers across product, conversation, content, or research disciplines • Portfolio required

🏖️ Benefits

• Company-wide offsites and smaller team gatherings • Conferences, books, and courses funded through a tech and learning stipend • Flexible vacations • Paid sabbatical after 5 years • Comprehensive benefits • Physical and mental well-being stipend • Competitive salaries • Equity in the company • Remote work arrangement