Customer Service

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November 5

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Reqroute, Inc

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Recruitment • B2B

Reqroute, Inc. is a staffing and recruitment firm that specializes in social media recruiting and talent sourcing for hard-to-find skills. The company provides staffing and managed services, recruitment branding solutions, and product engineering support, and emphasizes sourcing, training, and onboarding candidate pools for B2B clients. Reqroute is also positioned as a small, diversity/minority-owned supplier and markets its jobs across multiple outreach platforms to reach active and passive candidates.

201 - 500 employees

🎯 Recruiter

🤝 B2B

📋 Description

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies • Track and document all inquiries using the applicable systems • Answer incoming calls from consumers and providers • Complete associated tasks according to the established guidelines • Track and document all inquiries using the applicable systems • Meet Quality Assurance (QA) and other key performance metrics • Facilitate the fulfillment of caller requests for materials via mail, email, or download • Transfer/refer consumers to appropriate entities according to the established guidelines • Escalate calls or issues to the appropriate designated staff for resolution as needed • Facilitate translation services for non English speaking callers according to procedures • Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

🎯 Requirements

• High school diploma or GED required • Typing speed of 40+WPM required • Proficiency in MS Word required