Customer Service Representative

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Central Research, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏛️ Government

Consulting • IT Services • Government

Central Research, Inc. (CRI) is a trusted government contractor specializing in IT services, contact center operations, financial recovery solutions, and program support for both government agencies and commercial organizations. With over 20 years of experience, CRI offers a range of services including IT infrastructure management, help desk support, IT security, software development, and records management, all while maintaining high service and security standards. The company is dedicated to optimizing performance, managing costs, and providing qualified personnel to meet the specific needs of its clients.

📋 Description

• Support student loan borrowers by phone • Help borrowers understand their accounts, repayment options, and application processes • Handle inbound and outbound calls in a fast-paced, high-volume contact center • Provide accurate, professional, and courteous support on every call • Follow federal regulations, company policies, and data security requirements • Meet established performance metrics and quality assurance standards

🎯 Requirements

• Must be a US Citizen • High School diploma or GED • 6+ months of customer service in a business, non-retail environment or call center experience • 6+ months of computer experience in a business setting • Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote) • Ability to obtain and maintain a Federal Public Trust (5c) security clearance • Not in default on federal student loans • Demonstrated financial responsibility • No felony convictions within the past 7 years • Misdemeanor convictions within the past 7 years may impact eligibility • No non-medical collections totaling $7,500 or more • Reliable high-speed internet connection (No WIFI, wired Ethernet required) • Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours • Preferred Requirement: Prior call center experience • Associate or bachelor's degree (preferred)

🏖️ Benefits

• Fully remote position • CRI provides all equipment needed to perform the job