Account Manager

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🕒 March 24

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Develop and nurture deep, trust-based relationships with key stakeholders across your accounts. • Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria. • Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement. • Stay informed on industry trends, regulations, and competitive shifts that may impact your customers. • Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops. • Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales. • Execute customer success strategies tailored to your customer segment and business priorities. • Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives. • Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication. • Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements. • Support seamless handoffs from Onboarding to post-go-live engagement. • Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization. • Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.

🎯 Requirements

• 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery • Are passionate about building strong customer partnerships and delivering measurable value • Have experience running performance business reviews or executive business reviews with enterprise customers • Thrive in cross-functional environments and can influence without authority • Possess strong organizational and project management skills — able to juggle multiple customers and priorities • Have a deep sense of accountability and ownership; you don’t let balls drop • Bring curiosity and creativity to problem solving • Are excited to help build — not just execute — a world-class CS function • Have an understanding of the P&C Insurance industry and claims value chain (a plus)

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. • Technology is something that should make your life easier, not harder!