Claims Customer Experience Team Lead

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Provide guidance and information to team members regarding the claims process, taking additional steps necessary for prompt and accurate claim resolution • Strive to achieve or exceed goals while focusing on claims-handling best practices, including claim intake • Align the team with client and customer expectations of the claims process • Attract, hire, retain, and provide new-hire training and coaching for existing team members • Mentor and support direct reports while maintaining knowledge of insurance claims processes, regulatory requirements, and industry standards • Collaborate cross-functionally with Claim Operations, Product Operations, and Engineering to streamline processes • Monitor industry trends, emerging technologies, and regulatory changes affecting insurance claims • Ensure compliance with relevant guidelines and protocols • Foster a positive, inclusive, collaborative, innovative, and customer-centric work environment

🎯 Requirements

• Candidates must reside in an eligible U.S. state throughout employment • Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States • In-depth knowledge of insurance claims processes, terminology, and best practices • Bachelor's degree or equivalent experience in insurance or contact center • Strong leadership skills with the ability to motivate, inspire, and develop a diverse team • Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and empathetically • Demonstrated problem-solving and critical-thinking abilities, with a focus on delivering exceptional customer service • Strong analytical skills to monitor and interpret performance metrics, identify trends, and drive data-driven decision-making • Empathy, patience, and resilience to handle challenging customer interactions and navigate complex claim scenarios • Excellent organizational and time management skills to effectively prioritize tasks, meet deadlines, and drive results

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want