Claims Team Lead

🕒 July 24

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 26%

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation • Serve as backup/leader when the Manager is out of office • Responsible for having direct reports • Responsible for initial onboarding tasks / access and new hire cultural immersion • SME for first-line questions, escalations, roundtable discussions • Increased reserve and payment authority with the ability to assist with moderate reviews • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees • Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

🎯 Requirements

• 5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience • 3+ years of leadership experience with a preference for experience managing in a remote environment • Prior team lead, supervisor, or formal mentorship/QA experience required. • Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. • Willing to obtain any additional required licenses within 60 days, including state testing. • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information • Proven judgment on reserves, authority, and settlement strategy on high-exposure claims. • Bachelor's degree, or equivalent industry experience, or professional insurance designations are a plus.

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment