Customer Success Manager

🕒 January 8

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Manage enterprise software customers • On-board new customers • Ensure customers are set up for long-term success • Scale adoption of ResMed solutions • Analyze customer data and trends • Collaborate with Professional Services team • Share information with stakeholders • Integrate client feedback into decisions

🎯 Requirements

• Demonstrated technical aptitude • Minimum 3-5 years of account management or success management experience • Minimum 3 years’ experience contributing to a customer success model • Strong professional communication skills • Ability to plan and manage tasks • Detail oriented with analytical skills

🏖️ Benefits

• Customer satisfaction • Successful product use • Software expansion • Customer retention