Customer Support Specialist

October 29

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ResMed

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Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

📋 Description

• Identify customer issues and provide solutions to resolve cases. • Provide consultative responses to technical and non-technical questions. • Maintain a high level of customer satisfaction. • Answer questions regarding the Brightree application and extended services. • Diagnose and resolve customer questions or problems over the telephone or electronic communication. • Interact with customers to troubleshoot and resolve issues. • Track and document inbound support requests. • Work closely with customers to ensure solutions meet their needs. • Stay abreast of current technology in products and new offerings. • Identify release issues and escalate cases as needed.

🎯 Requirements

• Prior experience providing software support to external customers. • Technical aptitude and troubleshooting skills. • Proven ability to resolve issues in a timely manner. • Experience working in a remote workforce. • Quick learner, self-directed and motivated. • Dedication and commitment level to the tasks at hand. • Proven ability to work in a fast-paced, collaborative environment. • Brightree software application experience preferred. • Experience in HME, Home health or healthcare industry preferred. • Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred; equivalent combination of education and experience will be considered. • Proficient in Microsoft products (Outlook, Word, Excel). • Experience with Salesforce is a plus.

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members