RCM Support Representative

November 7

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ResMed

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Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

📋 Description

• Manages all email communication and Salesforce cases created by customer and RCM Operations teams regarding assigned customer base • Uses Knowledge and Understanding to send cases to the appropriate RCM teams for resolution • Reviews Trending of Cases for areas of improvement • Keeps Customer Success Manager Apprised of Escalated issues received in cases from RCM Operations teams and Customers • Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods • Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues • Collaborates with all departments on any process gaps and initiates discussions for resolution

🎯 Requirements

• Passionate about customer service • strong problem-solving skills focused on identifying and putting in place solutions for customers • Computer literate and proficient in using MS office programs • excellent attention to detail • understanding of how to investigate and troubleshoot issues and find workarounds • effective communicator with strong oral, written, and persuasive skills • capability to deal with people at all levels in the organization • Self-starter • results-driven • highly motivated • high energy • Brightree Software and/or DME Billing Experience • Salesforce • Microsoft Teams • SharePoint • Minimum of 2 years of related experience

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in their first year of employment • 11 paid holidays plus 3 floating days • eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members