Software Support Analyst I

Job not on LinkedIn

October 31

Apply Now

Receive Emails with Similar Jobs

ResMed

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

📋 Description

• Provide effective software support to clients and customers reporting problems • Interact with customers to troubleshoot and resolve issues • Perform basic and advanced troubleshooting • Utilize experience and knowledge base to resolve application and technical issues • Contribute to the maintenance and improvement of knowledge base • Escalate calls according to defined support processes • Participate in webinars and mentoring

🎯 Requirements

• Excellent customer service skills • Good problem-solving and prioritization abilities • Excellent verbal and written communication skills • Basic computer skills • Ability to work in a team environment • Ability to multi-task • Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred • Bachelor’s Degree or equivalent work experience • 1-2 years' experience working with software support • Prior Helpdesk experience is a plus

🏖️ Benefits

• comprehensive medical • vision • dental • life insurance • AD&D insurance • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO)