Account Management Operations Associate

November 15

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ResortPass

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Travel • Marketplace • Hospitality

ResortPass is a company that offers daycations, allowing customers to experience the amenities of the world's best hotels without an overnight stay. With access to over 1,600 hotels across 400+ cities in 30+ countries, ResortPass provides unique day access to pools, spas, beaches, and other luxurious hotel facilities. Their platform allows customers to book confidently with flexible support and cancellation, providing check-in instructions and parking details. The company targets individuals looking for short getaways and offers gift cards for those interested in gifting a day of leisure and relaxation. ResortPass partners with hotel managers to expand their offering, making day-to-day luxury accessible and convenient.

11 - 50 employees

Founded 2016

🏪 Marketplace

💰 $26M Series B on 2022-11

📋 Description

• Assist in managing hotel accounts, including updating information and resolving issues • Perform data entry tasks accurately and efficiently to maintain and update partner records • Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns • Collaborate with the account management team to ensure a seamless and high-quality partner experience • Assist with ad-hoc projects as assigned to support the overall goals of the account management team

🎯 Requirements

• You have at least 1 year of experience in a customer-facing/data entry role and are driven to find the best solutions and build great relationships • An organized multitasker. You have experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented • An empathetic partner. You’re able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality • Communicative. You’re clear and concise in your written and verbal communications • A problem solver. You’re excited by a complex problem and take pride in finding unique and timely solutions • A good human being. While building a startup is hard, being a good human being is not. We are creating a culture of people you want to work with. We create incredible experiences for our guests, and want to do the same for our employees