Client Success Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Revaly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

🤝 B2B

💰 Seed Round - Revaly on 2022-03

Fintech • SaaS • B2B

Revaly is a Payment Performance Management platform that uses AI, machine learning, exclusive issuer signals, and network intelligence to maximize approval rates and protect recurring revenue for subscription businesses. The platform prevents declines before customers hit pay, recovers failed payments using behavioral science and optimized retry strategies, and integrates with billing systems, gateways, processors, and CRMs. Revaly positions itself as an end-to-end, enterprise-ready solution focused on reducing involuntary churn and turning legitimate transactions into predictable revenue.

📋 Description

• Own relationships with mid-market and enterprise merchants from pre-launch through long-term partnership, including retention, growth, and renewals • Set and clarify pre-launch expectations while partnering with Enablement on technical go-live • Own post-launch performance through data analysis, health scoring, and risk tracking • Forecast merchant volume and lead conversations about volume expectations, expansion, and contraction • Build multi-threaded relationships with executive and cross-functional client stakeholders • Actively manage Decline Inventory to drive recovery performance • Own expansion conversations from identifying products, use cases, and payment methods through deal closure • Identify at-risk merchants and lead turnaround plans • Run business reviews covering performance, value, and next steps • Coach clients on platform best practices • Gather and prioritize merchant feedback for Product roadmap and user-experience improvements • Support Sales with technical and operational requirements for prospective clients • Collaborate with Product Marketing on onboarding materials and Client Success assets • Partner with Client Support to deliver a connected client experience • Drive client advocacy through references, case studies, and referrals

🎯 Requirements

• 3+ years of experience in client success or account management with mid-market and enterprise clients, ideally in payments, fintech, or B2B SaaS • Solid grasp of payments, including authorizations, declines, recovery, and the merchant-issuer relationship, or drive to learn quickly • Strong data analysis and recommendation skills • Experience forecasting client volume or revenue • Proven track record of owning and closing expansion deals • Experience managing and turning around at-risk accounts • Experience running business reviews and presenting to senior and executive stakeholders • Comfort working with technical and product teams on integrations and client solutions • Proficiency with AI-powered productivity tools, Salesforce, Excel, and BI/reporting tools • Calm, confident communication in fast-moving, high-accountability environments • Relationship-building and trust-earning skills • Proactive and organized approach • Curiosity about clients’ businesses and success drivers • Eligible to work in Canada

🏖️ Benefits

• Unlimited paid time off • 100% remote work • Flexible hours • Comprehensive health benefits package effective from day one