Customer Success Manager

🔥 19 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RevenueWell

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

RevenueWell is a company that provides comprehensive digital marketing services and practice management software designed specifically for dental practices. They specialize in helping dental professionals attract and retain patients by automating tasks such as appointment scheduling, insurance verification, and patient engagement through various communication channels. Their solutions include SEO-optimized website design, online scheduling, waiting room TV content, reputation management, and practice performance analytics. RevenueWell aims to streamline operations and enhance patient experience, ultimately driving growth and increasing revenue for dental practices across multiple locations.

📋 Description

• Manage a portfolio of managed services clients with sophisticated marketing strategies using RevenueWell products and services • Develop and implement customer success strategies, processes, and best practices • Collaborate with Sales, Product, Managed Services, and Support teams to ensure a seamless customer experience • Conduct regular reviews, provide feedback, and identify customer opportunities • Escalate and resolve complex customer issues with cross-functional teams • Develop and deliver onboarding programs, training sessions, and customer advocacy programs • Analyze customer data and usage patterns to identify product adoption, upsell, and cross-sell opportunities • Monitor SaaS industry trends, best practices, and emerging technologies and implement relevant strategies • Build and maintain relationships with new and existing customers • Consult with health professionals to improve profitability, patient presence, and office efficiency

🎯 Requirements

• Bachelor's degree in Business, Marketing, or another related field • Digital marketing knowledge including search engine optimization, social media, and pay-per-click advertising • 3–5 years of experience in customer success or account management within the SaaS or marketing/advertising industry • Excellent communication and interpersonal skills • Ability to develop and execute customer success strategies driving satisfaction, retention, and growth • Analytical mindset and ability to leverage customer data for data-driven decisions • Strong problem-solving and decision-making skills • Familiarity with customer success platforms and tools, such as CRM systems and customer engagement software, is a plus • Results-oriented mindset focused on customer success metrics and goals • Passion for customer success and positive customer experiences

🏖️ Benefits

• Base salary and bonus • Career growth and advancement opportunities • Remote flexibility • Comprehensive benefit offerings • No-wait 401(k) plan with company match • Work/life balance and ample time outside work

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