Training Specialist – Part-Time Contract

Job not on LinkedIn

October 6

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $20 - $23 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Reverence Care

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Healthcare Insurance • HR Tech • SaaS

Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.

11 - 50 employees

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

📋 Description

• Lead onboarding and training programs for a new cohort of Scheduling Operations Associates each month (cohorts can be 3-6 people). • Translate complex workflows and multi-system processes into clear, digestible content for new hires to learn and understand quickly • Develop and update training materials (slides, resource docs, refresher videos) to reflect current processes in a rapidly changing environment, while striking the right balance of emphasis on important details and high-level principles. • Coach new hires on core skills, including customer service, multi-system navigation, and real-time problem solving • Partner closely with the leadership team to identify learning gaps and adjust training programs accordingly • Communicate proactively about new hire progress and readiness to graduate training • Provide feedback to improve both training delivery and operational processes

🎯 Requirements

• Experience training or onboarding employees who work in an operational setting, strong plus if experience training a remote workforce • Experience in call center or customer support environment • Strong communication and facilitation skills, with the ability to make complex topics clear and engaging • Tech-savvy and confident using multiple systems simultaneously. This role requires a trainer who is not only comfortable with technology, but skilled at navigating and teaching it. • Knowledgeable about effective learning principles and training strategies • Comfortable working in a fast-paced, ever-evolving environment