Customer Service Representative

🕒 September 10

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🛍️ eCommerce

🛒 Retail

👗 Fashion

💰 Private equity on 2014-03

eCommerce • Retail • Fashion

REVOLVE is an online fashion retailer and e-commerce marketplace focused on women's and men's apparel, accessories, shoes, beauty, and lifestyle products. The company's website showcases new arrivals, designer brands, curated trend categories (e. g. , 'The Cotton Shop', 'Vacay', 'Bridal'), a loyalty program, mobile apps, and a sister luxury site (FWRD). REVOLVE provides customer care (chat, phone, email), promotional offers, and ships internationally (site shows Czech Republic localized content). It emphasizes trend-driven merchandising, influencer and social media marketing, and operates sale and curated editorial sections. REVOLVE is part of Eminent, Inc. (a Revolve Group company) and targets online retail consumers with fashion and beauty products.

📋 Description

• Answer inbound telephone calls and provide customer support • Respond to customer questions and comments via telephone, email, Live Chat, and SMS • Research and resolve complaints to support customer retention and satisfaction • Follow up on written correspondence • Escalate issues to the customer service manager on duty as necessary • Coordinate with other departments to resolve problems • Collaborate with customer service team members to promote customer satisfaction

🎯 Requirements

• Experience with Microsoft Word and Excel • Type 50+ words per minute • Ability to work in a team environment • Strong verbal and written communication skills • Ability to work in a high-volume inbound call center • Knowledge of apparel construction, fabrication, and fashion categories • Ability to work required overtime when business needs warrant • Schedule flexibility as customer needs change • Ability to work autonomously in a virtual environment • Must be reachable by telephone, email, and instant message during work hours • Ability to meet ongoing productivity standards • Dedicated quiet, distraction-free workspace with suitable desk • Reliable internet speed of at least 50 Mbps with Ethernet connection; Wi-Fi not permitted • Ability to use the majority of internet bandwidth for work • Preferred: 1+ years of customer service, help desk, or call center experience • Preferred: Type 60+ words per minute • Preferred: Working knowledge of website navigation

🏖️ Benefits

• Full-time, permanent position • Remote work arrangement • Schedule flexibility with reasonable notice • Overtime availability when business needs warrant, with reasonable notice