Customer Support Representative

Job not on LinkedIn

November 6

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $36.5k - $45.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Revvity

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Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Responds to incoming phone calls, emails, and system submitted support requests • Troubleshoot and recreate reported issues in software and applications • Document incoming support requests in designated call system • Escalate issues per defined process • Assist program support in researching and responding to customer requests • Additional tasks as assigned

🎯 Requirements

• High school diploma • A minimum of 2 years’ experience in customer support • Associates degree (preferred) • 3 years’ experience in customer support (preferred) • Knowledge of hospital systems and processes (preferred) • Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint) • Experience with Customer Management and Support tools (preferred) • Ability to contribute to solutions which meet the needs of the business • Ability to meet deliverable deadlines • Excellent interpersonal, verbal, written, communications, and consulting skills • Ability to adapt

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan