Customer Success Manager

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Rewst

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $45M Series C - Rewst on 2024-08

SaaS • B2B • Artificial Intelligence

Rewst is an automation platform built specifically for managed service providers (MSPs). It provides native multi-tenancy, a library of maintained integrations, prebuilt automations (Crates), and a workflow/form builder that lets MSPs automate repetitive operational tasks like user onboarding, security alert remediation, billing reconciliation, and offboarding. Rewst includes RoboRewsty, an in-platform AI assistant that generates or edits automations from plain-language prompts, and emphasizes reducing busywork, improving accuracy, and increasing team capacity for MSPs. The platform is offered via demos, early access to AI-native features, community support, and professional services.

📋 Description

• Develop and maintain relationships with assigned customers as the primary point of contact for success-related needs • Understand customer goals, objectives, and desired outcomes and align them with products and services • Engage customers through onboarding, regular check-ins, and business reviews • Understand customer challenges and provide solutions • Advocate for customers within the company • Collaborate with sales, product, and support teams to resolve customer issues and address needs • Identify expansion opportunities and promote relevant product offerings • Monitor customer health metrics, usage patterns, and feedback to identify improvements and risks • Provide product training and support • Stay current with industry trends, best practices, and new product features • Consult and educate customers on maximizing ROI • Support upselling and renewal activities with the sales team • Contribute to improving customer success strategies, processes, and resources • Complete Rewst Foundations Certification or demonstrate comparable Rewst platform knowledge

🎯 Requirements

• 3+ years of experience in a customer-facing role in Customer Success, Account Management, Support, or Onboarding • Experience in a SaaS or MSP-related environment • Bachelor's degree in business administration, computer science, or a related field; relevant work experience will also be considered • Proven experience in a customer-facing role, preferably within a technology or SaaS company • Cluck U Certification in Rewst Foundation • Excellent interpersonal and communication skills • Strong problem-solving and critical-thinking abilities • Results-oriented mindset focused on customer satisfaction and business goals • Technical aptitude and ability to learn complex software applications quickly • Ability to work independently and as part of a team in a fast-paced startup environment • Strong organizational and project management skills • Ability to prioritize and manage multiple customer accounts simultaneously • Familiarity with customer success platforms, CRM systems, and other relevant tools is a plus • Passion for technology and willingness to stay abreast of industry trends and advancements • Complete Rewst Foundations Certification or show comparable knowledge of the Rewst platform • Must be able to work in the United States; the application asks whether sponsorship will be required

🏖️ Benefits

• Competitive compensation package, including equity options and benefits • Flexible work arrangements • Supportive work-life balance • Opportunity to make a significant impact in a fast-growing startup environment • Collaborative and inclusive culture that values creativity, diversity, and innovation • Opportunities to collaborate in person on occasion