Operations Administrator

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August 15

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Ricoh UK

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Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

📋 Description

• Part of a team responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and Statement of Work specifications primarily through remote work, in accordance with Ricoh Managed Document Services delivery standards defined by Ricoh; • Collaborate and be the liaison between the Managed Services Team and cross-functional departments within Ricoh • Assist in the design, development and documentation of printing support processes and procedures • Service Level Agreement compliance - focusing on maximizing uptime, utilization and end-user satisfaction while minimizing costs • Fleet optimization services/analysis and identifying opportunities for technology utilization and continuous improvement throughout term of the agreement • Collect, analyze and report on KPIs as well as provide trend analysis; • Prepare monthly and quarterly reports; conduct analysis and assist with client reviews as required; • Provide support for the Supervisor/Service Delivery Manager; • Other duties as assigned by manager.

🎯 Requirements

• Post Secondary Education (Technical Degree, Diploma or Certificate) • Minimum 2 years experience in roles with similar responsibility, scope or skills • Previous administrative and customer service support experience

🏖️ Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs. • Contribute to your financial security with Ricoh Canadas Retirement plan, with company matching contributions. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually. • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.