Senior Program Manager

🕒 3 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $138k - $179k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Zūm

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

📚 Education

☁️ SaaS

Transport • Education • SaaS

Zūm is a forward-thinking company revolutionizing student transportation with a focus on safety, reliability, and sustainability. The company provides an integrated platform using leading-edge technology and analytics-driven operations to offer efficient transportation solutions. Zūm is notable for its 100% carbon-neutral fleet, which includes electric vehicles, and its user-friendly apps that keep parents, drivers, and schools informed and in sync. By implementing these innovations, Zūm has already partnered with over 4,000 schools and districts, leading initiatives such as deploying the first fully electric school bus fleet in Oakland Unified School District. Their services aim to create cost and time savings while ensuring superior care and transparency for students, parents, and educational institutions.

📋 Description

• Drive process improvement, standardization, and performance management across Zūm’s transportation network • Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows • Simplify and modernize manual or inconsistent processes, including inspections, audits, incident management, and maintenance cycles • Ensure processes are practical, audit-ready, and consistently adopted across locations • Define and implement KPIs for fleet utilization, safety performance, compliance adherence, and maintenance reliability • Build dashboards and reporting frameworks at site, regional, and company levels • Establish weekly and monthly performance cadences to drive accountability and continuous improvement • Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product • Align stakeholders, clarify ownership, and improve cross-functional workflows • Drive execution with milestones, timelines, and measurable outcomes • Identify safety and compliance risks and implement mitigation plans • Conduct post-implementation reviews and refine processes • Lead rollout and adoption of new processes, tools, and KPI frameworks • Influence frontline operators and senior leadership • Ensure solutions are embedded into daily operations and sustained over time

🎯 Requirements

• 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment • Background in consulting, strategic finance, logistics, manufacturing, or related operational environments • Proven track record of leading complex, cross-functional initiatives from problem definition through execution • Strong communication skills with experience presenting to senior leadership • Analytical mindset with the ability to translate data into insights and actionable decisions • Demonstrated ability to improve efficiency, safety, compliance, and cost performance • High ownership with the ability to operate independently and manage competing priorities • Experience building KPI frameworks, dashboards, and performance management cadences • Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred • Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus • Bachelor’s degree required; MBA or relevant advanced degree is a plus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Holidays • Wellness • Vacation • Additional compensation may include equity or commissions