Senior Support Engineer, EBS

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November 7

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Provide advanced diagnostics and resolution for critical and complex issues across ASAP modules including Service Order Management, Automated Provisioning, Service Fulfillment Workflows, and Network Resource Management. • Address escalated issues from lower support tiers, ensuring minimal business disruption and service activation delays. • Deliver fixes for both standard Oracle-delivered code and Client-Made Customized Code. • Support installation and configuration of ASAP components including Activation Engine, Provisioning Adapters, Workflow Designer, and Service Order Gateway. • Ensure interoperability between ASAP modules and enterprise systems including BSS/OSS, CRM systems, Order and Service Management, Unified Inventory Management, BRM & other billing platforms, and downstream network elements. • Conduct performance tuning of activation workflows and provisioning processes using proprietary and commercial monitoring tools.

🎯 Requirements

• Minimum of 10+ years in Oracle ASAP support, with at least 3-5 years in L4 roles. • Expert-level knowledge of Oracle ASAP architecture, components, and activation workflows. • Proficiency in service activation automation, order orchestration engines, and provisioning adapter frameworks. • Strong understanding of Oracle RDBMS, middleware platforms (e.g., WebLogic, Oracle Fusion Middleware), and integration technologies. • Experience with debugging and resolving issues in customized ASAP activation workflows and provisioning adapters. • Familiarity with telecommunications service models, network provisioning protocols, and API integration patterns. • Strong analytical and problem-solving abilities with expertise in root cause analysis for activation failures. • Excellent communication and documentation skills for creating technical solutions and knowledge base articles.

🏖️ Benefits

• Competitive salary • Bonuses • Professional development opportunities