Junior Customer Support Agent – Night Shifts

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🕒 6 days ago

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RiseGuide Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

📚 Education

👥 B2C

Education • B2C

RiseGuide Team is an expert-powered microl learning app where users learn from industry experts through short, focused lessons designed to accelerate career growth and develop high-performance habits. The company's public materials emphasize a manifesto-driven culture, consumer-facing mobile apps (App Store and Play Market links), and a focus on helping individuals "rise" professionally. RiseGuide positions itself as a learning-first, habit-forming platform for personal and career development.

📋 Description

• Be the voice and face of RiseGuide to users: respond to requests via email and chat, and in the future — by phone; work a shift-based schedule (including night shifts) and meet KPIs. • Improve support processes: from minor changes to macros to testing and launching new tools and flows. • Dive deeper into the product than anyone else: quickly master all support flows, identify weaknesses, and help make the service more convenient and efficient.

🎯 Requirements

• 3+ months of experience in Customer Support (candidates from related domains will also be considered). • Proficient English (B2+) — comfortable with written and spoken communication with users worldwide. • Attention to detail when collecting information for escalating complex issues to the appropriate teams (technical support, product, and legal teams). • Empathy and customer focus — even in difficult situations you ensure the user has a positive experience. • Rapid adaptability — you treat new flows, tools, or processes as a challenge, not an obstacle. • Familiarity with Zendesk. • Understanding of key support metrics: First Response Time, Resolution Time, CSAT — and the ability to influence them through your work.

🏖️ Benefits

• Not specified