Agricultural Sales & Customer Service Manager

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🕒 June 19

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Riverhead Resources

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

Consulting • B2B

Riverhead Resources is a business consulting firm that provides valuable services to entrepreneurs and intrapreneurs, helping them realize their business potential. With a proven track record, the company offers support services designed to allow clients to focus on their core strengths and improve their operations. Riverhead Resources aims to deliver effective and cost-efficient solutions tailored to the specific needs of its clients.

📋 Description

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor • Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth. • Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations. • Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues. • Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value. • Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask. • Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value. • Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer. • Build a strong internal and external network to support account activities and deepen collaboration across the organization. • Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement. • Bring our company values to life in every interaction—with customers, colleagues, and community partners. • Take on additional opportunities and responsibilities that contribute to team success.

🎯 Requirements

• Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management) • Proven track record in account management, customer service, or related roles • Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients • Strong problem-solving and analytical abilities • Ability to manage multiple priorities and work collaboratively across teams • Customer-centric mindset with a passion for delivering exceptional service. • Knowledge of the industry and competitive landscape is preferred.

🏖️ Benefits

• Creativity - Stewardship - Impact - Integrity - Healthy Relationships