Onboarding Specialist

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Riverside.fm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

💼 Consulting

📱 Media

💰 $35M Series B on 2022-04

Marketing • Consulting • Media

Riverside. fm is a company that offers a comprehensive set of tools for recording, editing, and publishing high-quality audio and video content. With features powered by AI, users can record separate high-quality audio and video tracks, edit content quickly, and stream live in full HD. Riverside. fm supports a variety of use cases including podcasting, video interviews, webinars, and video marketing. Its platform provides enhanced functionalities such as AI voiceovers, clean-up tools, transcriptions, and social media clip creation, making it suitable for podcasters, producers, and marketers aiming to create professional-grade media content.

📋 Description

• Conduct live onboarding and training sessions for new customers to ensure seamless adoption of Riverside’s solutions. • Educate existing customers on new features and updates to maximize their value from the platform. • Create and maintain customer-facing resources, including training decks, guides, and workshops. • Collaborate with Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience. • Support onboarding and ongoing training of new hires within the Customer Success team. • Proactively identify customer needs and milestones, driving customers toward achieving their “first value.” • Monitor customer health and address potential risks to minimize churn. • Partner with product and marketing teams to ensure resources reflect the latest developments and best practices.

🎯 Requirements

• Proven experience in a customer-facing role, ideally in support, onboarding, training, or customer success within a SaaS environment. • Strong ability to explain technical concepts in a simple and engaging manner. • Experience creating and delivering training content and materials. • Exceptional organizational skills, with the ability to manage multiple projects and deadlines. • Confidence in facilitating live virtual training sessions. • A proactive mindset with a passion for delivering exceptional customer experiences. • An eagerness to help and educate others, with a friendly and customer focused attitude.