Customer Account Manager, Clinical

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November 12

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Riverside Insights

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Assessments play a critical role in unlocking a person’s true potential. Actionable insights — derived from accurate, reliable and consistent data — create opportunities that help people thrive. Through our proven portfolio of trusted and precise assessment solutions, Riverside Insights offers the clarity and perspective needed to create a meaningful impact at the state, district and individual levels. We're dedicated to creating and providing a broad range of high-quality, time-tested professional testing products and services as well as delivering meaningful information that can enhance the lives of children and adults.At Riverside Insights, we are fueled by a powerful mission: to provide insights that help elevate potential. This stems from a core belief that every person should have the ability to understand their potential and be guided to the resources that enables them to realize that potential. We aspire to enrich 1B lives globally by 2030 by providing insights born of research-based assessments to students, clinical patients, and employees/companies. Elevating potential is what we do… and for over 80 years, developing and providing research-based assessments has been how we do it. Riverside is one of the preeminent and most longstanding assessment developers/publishers nationally. Riverside is a “purpose-fueled, values-led” company that is aligned behind a “PeopleFirst” ethos and a set of 5 very important core values that guide who we work with, how we make decisions, and the standard that we hold ourselves to. Riverside Insights strives for excellence. We recognize that we must have the best people, and the best people are drawn from the broadest pool of applicants. The people we need can be found only by looking across the full spectrum of race, color, religion, creed, sex, age, national origin, citizenship status, disability, qualified veteran status, genetic information, marital status, sexual orientation and gender identity.

201 - 500 employees

Founded over 80 years

📋 Description

• Ensure customers are fully set up after their Implementation Meeting and complete onboarding milestones. • Monitor customer usage data monthly and proactively support low-usage accounts to drive adoption. • Conduct quarterly business reviews to realign goals and reinforce product value. • Collaborate with Product, Training, and Marketing teams to connect customers with targeted resources. • Launch and manage a post-onboarding survey system to gather actionable feedback and improve processes. • Partner with internal stakeholders to analyze feedback and communicate outcomes to customers. • Stay informed on upcoming product updates, enhancements, and roadmap changes to anticipate customer questions and needs. • Lead CX huddle or knowledge-sharing sessions to educate peers on assessment insights, platform updates, or upcoming product release.

🎯 Requirements

• Strong organizational and time management skills to coordinate onboarding and engagement activities. • Clear and empathetic communication to guide customers and address questions confidently. • Analytical ability to interpret usage and feedback data for actionable insights. • Collaborative mindset to work effectively with internal teams and subject matter experts. • Proactive problem-solving to remove barriers and support customer success. • Curiosity and commitment to continuous learning of assessment tools and applications. • Strong relationship-building skills to foster trust and maintain consistent engagement.

🏖️ Benefits

• Medical, Dental, and Vision plans • Company paid basic life and AD&D insurance • Company paid long-term disability • Paid Parental Leave • Supplemental life insurance options • Company paid Employee Assistance Program (EAP) • Retirement plan with discretionary company matching • Flexible Spending Account (FSA) and Health Savings Account (HSA) options • Premium subscription to Calm for employee and dependents • 33 days of company paid time off (PTO, Holidays, Wellness Days) • Quarterly Focus Days • Flexible work arrangements • Tuition Reimbursement Program • Company orientation and 30/60/90 Day Onboarding