
10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
📚 Education
Healthcare • Healthcare Insurance • Education
Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.
🕒 September 25
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10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
📚 Education
Healthcare • Healthcare Insurance • Education
Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.
• Serve as a primary escalation point for complex technical issues and system errors • Provide day-to-day technical support to EHR end-users • Guide junior analysts and build team capability • Lead routine maintenance, software updates, patches, and upgrades • Coordinate testing and validation for system changes and enhancements • Participate in on-call rotations and lead after-hours coverage for complex issues • Lead EHR system optimization efforts and conduct workflow assessments • Advance optimization requests through governance and change management channels • Apply cross-application integration knowledge across modules • Own work streams within EHR implementation projects, upgrades, and initiatives • Coordinate assignments, track progress, and communicate project status • Manage EHR vendor support relationships and evaluate release notes • Coordinate with IT, clinicians, administrators, and vendors • Maintain system configuration, process, and procedure documentation • Establish knowledge-sharing practices • Provide training and mentorship to junior analysts and end-users • Handle protected health information in accordance with HIPAA and organizational privacy policies • Complete compliance training and model information security best practices
• Minimum two (2) to five (5) years of experience as an EHR Application Analyst, Health IT Analyst, Epic Analyst, or in a related healthcare information systems role • Current Epic Certification • Excellent analytical, organization, and verbal communication skills • Ability to work independently and within teams • Ability to solve complex problems and translate customer needs into system solutions • Strong understanding of healthcare business processes, workflows, and terminology • Cross-application integration knowledge • Proficient in Microsoft 365 or equivalent productivity tools
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