Senior Customer Solutions Engineer

🕒 May 22

🇺🇸 United States – Remote

💵 $105k - $141.8k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Provide services to customers • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks. • Contributes to design for specific deliverables and assists in the deployment Rocket products. • Contribute to implement new solutions under the direction of Delivery Architects. • Uses and contributes to technical forums within the Rocket Enterprise Suite environment. • Applies own subject matter knowledge to solve a variety of common technical issues. • Exercises independent judgment within defined practices and procedures to determine appropriate action. • Communicates project status and risks to project technical lead and PM. • Use technical experience to give customer sound technical advice. • Determine if change is a product defect or enhancement before communicating to customer. • Participates as part of a team and maintains good relationships with team members and customers.

🎯 Requirements

• 5-7 years of relevant technical experience • Excellent communication / customer service skills / confident telephone manner • Proactive and able to work under pressure • Experience in complex IT project implementations, customizations and or maintenance • Must have an analytical mind set to analyze test result and facilitate defect resolution • Organized and methodical, dealing with numerous tasks. • Fluent in written and verbal English. • Must have Rocket Enterprise Server and Enterprise Developer experience. • Technical skills to include two or more of the following: IBM Enterprise COBOL or PLI programming experience, System level experience of IBM CICS; IMS and JCL, Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL, Windows operating system, Linux/UNIX operating system, Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

🏖️ Benefits

• Unlimited Vacation Time as well as paid holidays and sick time • Health and Wellness coverage options for Rocketeers and dependents • Life and disability coverage • Fidelity 401(k) and Roth Retirement Savings with matching contributions • Monthly student debt benefit program • Tuition Reimbursement and Certificate Reimbursement Program opportunities • Leadership and skills training opportunities