Customer Support Specialist, Bilingual (Spanish), Contract

Job not on LinkedIn

🔥 18 hours ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Roofr

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

📋 Description

• Deliver high-quality customer support via phone and chat in English and Spanish • Assist customers and internal teams with inquiries • Troubleshoot complex issues and provide solutions • Build deep product knowledge and stay current on product features and enhancements • Track and update support tickets and activities in the CRM • Collaborate with Sales, Customer Success, Onboarding, Product, Revenue, and Engineering teams • Continuously improve the customer experience • Balance quality and efficiency while bringing innovation and creativity to the role • Provide a world-class support experience and ensure customers feel heard, supported, and delighted

🎯 Requirements

• 1–3 years of bilingual customer support experience • Bilingual proficiency in English and Spanish • Excellent communication and creative problem-solving skills • Experience interacting with a high daily volume of customers by phone, email, and chat • Experience in a fast-paced startup environment is a plus • Experience with Intercom is a plus • Ability to work schedules starting approximately 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with flexibility based on team needs • Holiday coverage required as part of a rotating schedule • Partial weekend coverage may be requested • Curiosity and proactive learning orientation • Ability to work in a fast-paced environment

🏖️ Benefits

• 1st week of employment is mandatory PTO • 1 Friday off per month • Company-wide paid shutdown for the week between Christmas and New Year’s • Flexible time off • 80% employer-paid benefits in the U.S. • 100% employer-paid premiums for Extended Healthcare and Dental in Canada • RRSP/401k match • Generous Parental Leave policy • Annual company retreat with team-building activities • Learning and development opportunities • Home office setup stipend • Internet and phone allowance • Remote-first culture • Weekly Friday paydays • Equity and opportunity for growth are mentioned in the company overview