Director of Account Management

6 hours ago

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Roofr

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SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

📋 Description

• Build, lead, and scale the Account Management function (team of ICs + future team leads). • Develop the long-term AM strategy aligned with Roofr’s expansion, upsell, retention, and customer engagement goals. • Design, implement, and operationalize a layer-cake model and customer segmentation framework to optimize touchpoints across customer tiers. • Partner closely with CS, Sales, Product, RevOps, and Marketing to ensure seamless customer handoffs and a unified customer journey. • Own net revenue retention (NRR), expansion ARR and account growth KPIs. • Drive high-impact expansion and upsell programs that deliver meaningful revenue growth. • Build forecasting models, renewal processes, and account planning frameworks in partnership with RevOps. • Establish rigorous and repeatable account review cadences and strategic QBR frameworks. • Recruit, hire, and develop a high-performing Account Management team. • Create scalable processes, playbooks, enablement materials, and performance metrics aligned to ARR expansion goals. • Coach the team on strategic account planning, value realization, and commercial negotiation. • Partner with RevOps to refine compensation plans, territory alignment, and customer segmentation. • Implement tooling, dashboards, and workflows to increase efficiency and predictability across the AM motion. • Identify gaps in the customer lifecycle and proactively design solutions to improve adoption, retention, and expansion.

🎯 Requirements

• 7+ years in B2B SaaS customer/account management, with at least 3+ years leading AM or post-sale revenue teams at a high-growth startup. • Proven success owning NRR, renewal, and expansion revenue targets. • Experience building and scaling account management teams from early stages. • Expertise operationalizing layer-cake, segmentation, and high/low-touch customer engagement models. • Strong background in expansion + upsell motions, commercial negotiation, and value realization strategies. • Data-driven mindset with the ability to forecast accurately and build scalable processes. • Exceptional cross-functional collaboration skills and experience partnering with Product, Sales, CS, and RevOps. • Ability to thrive in a fast-paced, ambiguity-heavy, high-growth environment. • Bonus Points: experience as a AM leader within a PLG environment

🏖️ Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2! • 1 Friday off per month (we call those our laundry days!) • Company wide paid shutdown for the week between Christmas and New Years • Flexible time off • 80% employer paid benefits • RRSP/401k match • Generous Parental Leave policy • We host 2 retreats per year and great team building activities • Ample learning and development opportunities to continue growing your career • Home office setup stipend • Internet and phone allowance • Remote first culture • Weekly Friday paydays!