Senior Product Manager

🕒 July 15

🏄 California – Remote

🏄 California – Remote

💵 $217k - $256k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Route

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

📣 Marketing

✈️ Travel

Insurance • Marketing • Travel

Route is the all-in-one post-purchase platform reimagining the ecommerce experience from product discovery to delivery via the Route app. This suite of tools empowers both sellers and shoppers to enhance the overlooked and often unpleasant post-purchase experience. With Visual Tracking, one-click package protection, and tailored brand discovery all in one app, merchants can finally engage authentically beyond checkout while shoppers enjoy the immersive and transparent experience they crave.

📋 Description

• Drive the vision, strategy, and execution for Route’s consumer checkout experience, owning the product roadmap end-to-end • Own and provide clarity around key business and product performance metrics, including take rate, conversion rate, contribution margin, and overall checkout performance • Lead a high-quality experimentation cadence by developing hypotheses, prioritizing tests, reviewing experiment design, and presenting learnings and recommendations to leadership • Partner directly with enterprise merchants to understand integration needs, customer pain points, and opportunities to improve the checkout experience at scale • Make thoughtful tradeoff decisions across revenue-generating initiatives, merchant requests, platform investments, and long-term product scalability • Collaborate cross-functionally with Engineering, Analytics, Design, Sales, Marketing, and Executive leadership to prioritize and launch impactful product improvements • Develop deep expertise in Route’s checkout and e-commerce ecosystem, continuously auditing the experience and advocating for both shoppers and merchants • Write clear product requirements, rollout strategies, and documentation for both technical and non-technical audiences • Operate with high ownership and urgency, navigating ambiguity, making decisions under pressure, and driving alignment across stakeholders with differing perspectives • Translate merchant feedback, customer insights, and data into strategic roadmap decisions while balancing short-term opportunities with long-term product vision

🎯 Requirements

• 5+ years of product management experience within B2B SaaS, eCommerce, payments, checkout, or post-purchase platforms • Proven ownership of revenue-driving product surfaces and key metrics such as conversion rate, take rate, AOV, attach rate, or checkout funnel performance • Deep understanding of Shopify’s ecosystem, including checkout extensibility, Checkout Functions, app architecture, and merchant customization capabilities • Experience building and scaling checkout, upsell, or post-purchase experiences within Shopify or adjacent eCommerce ecosystems • Strong technical fluency with APIs, rules engines, webhooks, platform integrations, and complex system tradeoffs • Demonstrated experimentation mindset with experience designing, analyzing, and scaling A/B testing programs tied to business outcomes • Comfortable using SQL, analytics platforms, and BI tooling to evaluate performance and inform product decisions • Strong communication and stakeholder management skills with the ability to influence both technical and non-technical audiences • Ability to operate with high ownership, move quickly in ambiguous environments, and make thoughtful tradeoff decisions under pressure • Experience with companies in the checkout or post-purchase ecosystem such as Affirm, Klarna, Sezzle, Rebuy, Aftersell, Loop, or similar platforms is highly preferred.

🏖️ Benefits

• We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family • remote or hybrid work arrangements • unlimited PTO • 401k matching • formalized growth opportunities • learning & development • DEI programs & events