Account Manager, Customer Success

Job not on LinkedIn

🕒 June 23

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

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RSA

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🍽️ Food & Beverage

🏨 Hospitality

Construction • Food & Beverage • Hospitality

RSA is a commercial and personal insurance company operating in the UK, Ireland and Europe, now rebranding as Intact Insurance. It provides a range of insurance products including commercial (construction, marine, motor fleet, liability, professional, property, accident & health, renewable energy), personal tenants contents policies, and specialist risk consulting and claims services. RSA works closely with brokers and corporate clients, is authorised and regulated by UK financial regulators, and is part of Intact Financial Corporation.

📋 Description

• Help customers realize value quickly and drive strong product adoption • Act as a trusted advisor by understanding customer goals, use cases, and business priorities • Build strong product knowledge and apply technical curiosity to guide customer conversations • Champion the voice of the customer internally and partner cross-functionally • Take ownership of customer needs and blockers • Review product usage, align success plans to customer goals, and adapt guidance as needs evolve • Build strong stakeholder relationships through sound judgment and follow-through • Partner closely with sales, support, product, and delivery teams

🎯 Requirements

• 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles • Ability to balance technical fluency with value-based customer engagement • Strong ownership, curiosity, and judgment in navigating customer needs • Strong stakeholder management and relationship-building skills • Ability to connect product capabilities to customer goals • Experience working cross-functionally with sales, product, support, engineering, and delivery teams • Strong organizational skills and consistent follow-through • Bachelor's degree strongly preferred • Technical background or experience in a technical customer-facing role strongly preferred

🏖️ Benefits

• Annual discretionary bonuses based on company performance • Comprehensive array of benefit programs including flexible paid-time-off • Health, disability, and life insurance • 401(k) retirement plan with company matching contributions