Account Manager

🕒 5 days ago

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Runpod

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $20M Seed on 2024-06

Artificial Intelligence • SaaS • B2B

Runpod is a cloud platform that provides on-demand GPU compute and managed infrastructure tailored for AI development and deployment. It offers GPU "Pods" across 31 global regions, serverless GPU endpoints for low-latency inference, multi-node GPU clusters for distributed training, and a hub for deploying open-source models and templates. Runpod emphasizes fast startup (sub-200ms cold starts), autoscaling from zero to thousands of workers, support for 30+ GPU SKUs, and tooling for the full AI lifecycle from experiment to production, targeting developers and enterprise AI teams.

📋 Description

• Serve as the main point of contact for a portfolio of existing accounts. • Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. • Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). • Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. • Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. • Build account plans, forecasts, and growth strategies for each client. • Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. • Handle contract renewals, negotiation, and escalations. • Maintain accurate data in CRM (deal pipeline, account notes, forecasts) • Occasionally assist in onboarding or transitions of new clients within your portfolio. • Periodic travel to visit top customers or represent Runpod at key industry events.

🎯 Requirements

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure). • Strong technical acumen with the confidence to engage both developers and executives • Strong relationship skills; ability to manage multiple stakeholders (technical and business). • Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention. • Comfortable analyzing usage data, spotting trends, and making recommendations based on that. • Excellent communication (verbal and written) and presentation skills. • Proficiency with CRM, analytics tools, and Slack-like collaboration platforms. • Self-starter and ability to take ownership of accounts end-to-end. • Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling. • Successful completion of a background check

🏖️ Benefits

• Generous medical, dental & vision plans • Flexible PTO- take the time you need to recharge • $1,200 Home Office & Equipment Stipend • Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options