Support Engineer

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October 25

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Rutter

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B2B • API • Fintech

Rutter is a technology company providing a unified API platform designed to support B2B financial products. Rutter's platform allows businesses to integrate with multiple platforms, enabling them to read, write, and sync data across various domains including accounting, commerce, payments, and advertisement platforms. The company focuses on automating workflows such as business underwriting, invoicing, expense management, and sales tax automation. Rutter is positioned as a solution for reducing engineering costs and facilitating faster deployment of integrations, catering specifically to the needs of tech-forward banks and fintech companies.

11 - 50 employees

🤝 B2B

🔌 API

💳 Fintech

📋 Description

• Your main responsibility will be to help handle the first level of technical support for all of our customers. • You will investigate, resolve, and/or triage incoming support tickets in a timely manner during business hours in Eastern Standard time (9am-5pm), and urgent issues from some select enterprise customers at all times. • You will join a nighttime oncall rotation (5pm - 1am) in Eastern Standard time on weekdays only (Monday - Friday) to provide support for urgent issues as needed. • You will collaborate with product, engineering and the broader organization to improve our customers' experience with Rutter. • You may work on internal tooling, small coding changes, and other support-oriented side projects that will improve our support process.

🎯 Requirements

• Must have high level of english proficiency • Must be comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API. • Must be able to read and/or write workable code (non-production quality - our support engineers often look at simple code for debugging customer issues) in a high-level language like python, typescript, or ruby. • Must be proficient in SQL. • Love working with customers and helping them be successful. • Love asking lots of questions. • Have a high attention to detail and are able to take a step back from individual tickets to look at the bigger picture. • Experience in Technical Support or Software Engineering

🏖️ Benefits

• A fast-paced, collaborative environment • Generous paid time off • Quarterly company-wide recharge days • Wellness stipend