Client Success Manager

🕒 August 12

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RYNO Strategic Solutions, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

☁️ SaaS

Marketing • Digital Marketing • SaaS

RYNO Strategic Solutions, LLC is a leading digital marketing agency focused primarily on the home services and improvements industry. They offer a wide range of marketing services including search engine optimization (SEO), pay-per-click (PPC) advertising, website design, social media marketing, video production, and local services ads (LSA) management. By being a Google Premier Partner, they focus on increasing the quantity and quality of organic traffic for home service businesses such as HVAC, plumbing, electrical, and more. Their proprietary RYNOtrax™ reporting system provides transparent metrics to help businesses understand their customer sources and identify opportunities for growth. Through tailored campaigns, RYNO Strategic Solutions aims to significantly enhance the digital presence and business growth of their clients in the home services sector.

📋 Description

• Develop and oversee customized marketing strategies aligned with and exceeding client goals • Define and drive the marketing strategy for each client • Communicate with clients weekly via phone, email, and Zoom • Address client requests and manage projects through the internal project management system • Analyze data from Microsoft Ads, Google Ads, Google Local Service Ads, GA4, and other industry platforms • Create campaign performance reports with actionable insights and proactive recommendations • Foster strategic partner relationships for clients to ensure satisfaction and retention • Expand client relationships by growing services and revenue within accounts • Generate client referrals resulting in new RYNO clients • Collaborate cross-functionally with analysts, strategists, and other team members • Monitor industry trends and integrate current marketing strategies and tactics • Mentor Client Success Coordinators • Build strong relationships with clients and the RYNO team • Perform additional duties assigned by management

🎯 Requirements

• 3+ years of account management experience in a fast-growing digital marketing agency • Strong background in client-facing roles • Experience driving revenue growth through new client acquisition and upselling solutions • Stellar communication, presentation, and interpersonal skills • Hands-on experience with Paid Media and/or SEO strategies • Strong analytical skills and proficiency with Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4 • Expert proficiency with Microsoft Office applications: Word, PowerPoint, Excel, Outlook, and Teams • Proven agency experience managing multiple client accounts in a fast-paced workflow • Strong work ethic and commitment to delivering results • Ability to solve complex problems and proactively resolve conflicts • Ability to thrive in a fast-paced environment with tight deadlines • Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4) preferred but not required

🏖️ Benefits

• Remote-first culture with flexible work options • Performance based bonuses to reward excellence • Medical, Dental, Vision, and Life Insurance • 401(k) matching • 6 weeks of paid parental leave • $2,000 annual tuition reimbursement • Wellness stipend • Monthly data stipend • Paid vacation and sick time off • 11 paid holidays • Paid days for You • Paid birthday holiday • Comprehensive Employee Assistance Program • Leadership and career advancement opportunities • Anniversary rewards • Inclusion, Diversity, Equity & Access (IDEA) Committee • Awesome team merch!