Technical Onboarding Specialist

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🕒 July 7

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Saddleback Communications

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1997

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier that provides reliable local telephone service, high-speed Internet access, and custom business solutions to residential and business customers. Founded in 1997 by the Salt River Pima-Maricopa Indian Community, the company aims to enhance the quality of telecommunications services within the Community. With a robust telecommunications infrastructure and a commitment to superior customer satisfaction, Saddleback Communications is the sole authorized provider of local phone services on the Salt River Pima-Maricopa Indian Community, ensuring rapid response and proactive network monitoring.

📋 Description

• Provide ongoing technical and provisioning training on products, features, and processes • Support Partners and Customers with best practices, deployment process development, and documentation • Transfer industry, technical, and product knowledge to internal and external teams • Maintain continuing education on the platform and underlying technologies • Provide premium onboarding and implementation experience as designed for key products or enhanced service offerings • Support partner and customer migrations • Contribute to the development of the onboarding program to ensure operational viability • Create value to Partners and Customers through effective onboarding and implementation of new products and services • Identify issues impacting Partner or customer success during onboarding and collaborate to resolve them • Identify trends affecting Partner or customer satisfaction during onboarding and communicate them to stakeholders • Assist in the design and enhancement of people, processes, and technology relevant to onboarding

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of experience in VoIP telephony system configuration and implementation in a commercial service provider or interconnect environment highly preferred • 5+ years configuring and provisioning hosted VoIP solutions on a soft switch platform; Metaswitch and NetSapiens experience highly preferred • Demonstrated working knowledge of IP configurations, WAN, LAN, VLAN, IAD, and firewall setup • Demonstrated working knowledge of cloud-based services including hosted VoIP PBX and SIP Trunking • Broad and in-depth understanding of VoIP telephony business applications • Working knowledge of PSTN, PRI, Trunks, POTs, and associated voice technologies • Clear and persuasive communicator, written and verbal

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities