Automotive Technician, Bilingual French/English

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October 21

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Safe-Guard Products International

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Automotive • eCommerce • Finance

Safe-Guard Products International is an industry leader in offering comprehensive protection plans for the automotive sector, including products tailored for auto, marine, powersports, and RV solutions. They leverage advanced analytics, AI, and machine learning to enhance customer experience and build brand loyalty, providing tools for F&I professionals to accelerate business growth. With a vast network of trusted dealerships and OEM brands, Safe-Guard is committed to delivering unparalleled customer support and innovative protection solutions, including future-ready electric vehicle protection.

501 - 1000 employees

Founded 1992

🛍️ eCommerce

💸 Finance

💰 Private Equity Round on 2007-07

📋 Description

• Handles claims related calls per work schedule performing within defined metrics • May have to order an inspection when claim is over a certain amount or possible fraud • Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor • Master understanding of clients, agents, and contract terms and conditions • Understand Exceptions based upon dealership, agent, or client as noted in system • Support other team members in assisting customers when situation requires involvement • Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily • Notify Supervisor of any claims in which possible fraud is suspected • Participates in all training as required to perform the duties of the role • Takes initiative to resolve an issue rather than allow an issue to continue • Performs other related duties as required and/or assigned

🎯 Requirements

• High School Diploma or equivalent • Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor) • Must possess strong Automotive Technical and Mechanical knowledge • Bilingual with the ability to read, write and speak BOTH English and French in a business setting • Must have strong computer skills and the ability to troubleshoot and service policy issues • Must be proficient in Windows and MS-Office Products • Strong analytical and problem solving skills. • Superior verbal/written skills and communications skills • Good punctuation, spelling, mathematical, grammar and attention to detail • Strong interpersonal skills essential • Ability to exercise sound judgment when interacting with customers • Must be authorized to work in Canada • College degree (Preferred)

🏖️ Benefits

• Auxiliary Medical, Prescription, Dental, and Vision Insurance • Registered Retirement Savings Plan • Long-Term Disability Insurance • Life Insurance • Pet Insurance • Paid Holidays and Paid Time Off • Employee Referral Program • Employee Assistance Program • Wellness Programs • Paid Community Service Opportunities • Tuition Reimbursement Program • Ongoing Training & Personal Development • And More!