Bilingual Guidance Consultant, Clinical EAP Intake and Triage

🕒 March 18

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor • Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery. • Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction • Educate client about resources, eligibility, and services with a positive and professional approach • Maintain complete and accurate documentation of cases within our proprietary database • Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery • Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations • Other duties as assigned.

🎯 Requirements

• French bilingual language fluency is 100% required • Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Health field. • Superior active listening skills and a demonstrated ability to be empathetic to all client concerns • Outstanding customer service skills • Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization • Sound clinical judgment and critical thinking skills in order to resolve client issues effectively • Experience working with clients in crisis • Strong attention to detail and ability to multi-task • Excellent organizational skills, highly self-motivated, and dependable • Stable work history required. • Intermediate computer skills.

🏖️ Benefits

• Comprehensive programs for global mental health, well-being, work-life, and health navigation needs. • Expert leave solutions designed for compliance, clarity, and care.