Clinical Consultant

🕒 September 25

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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SafelyYou

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $43M Series C - Safely You on 2025-01

Healthcare • Artificial Intelligence • SaaS

SafelyYou is a healthcare technology company that uses proven artificial intelligence and clinical expertise to improve the quality of care for seniors across care settings. It provides AI-driven monitoring, analytics, and clinical support to care facilities and caregivers to detect falls and other safety events, reduce risk, and enable better outcomes and peace of mind for aging individuals and their families. SafelyYou primarily delivers its solutions to care organizations via enterprise/B2B channels.

📋 Description

• Manage customer accounts to drive technology adoption, fall prevention culture, fall reduction interventions, renewals, expansions, and advocacy • Communicate with stakeholders at various levels and serve as the main point of contact between SafelyYou and community locations • Support communities during pilot periods • Coordinate and lead weekly fall huddles • Discuss opt-in and consent strategies • Create user accounts • Perform clinical review of fall events • Provide technical platform support • Address customer and family questions or concerns and manage objections • Cultivate community partnerships to drive retention and growth • Provide onsite community support for training, platform engagement, and improved fall response outcomes • Develop and refine customer-facing training materials • Answer questions and troubleshoot technology • Communicate customer suggestions, system issues, and product-growth opportunities • Create SafelyYou materials for customer fall programs and marketing support • Conduct Zoom training for community marketing/sales departments, family information sessions, and staff platform training • Represent SafelyYou through webinars, conferences, and corporate meetings • Foster customer accounts for publications, media content, conference co-presenting, testimonials, and case studies • Represent the voice of the customer in sales-process and product-roadmap improvements • Collaborate with AI, engineering, sales/marketing, implementation, billing, and operations teams to meet customer and organizational goals

🎯 Requirements

• Bachelor's or Master's degree • Current licensure as PT, PTA, OT, OTA, LVN, or RN is required • Minimum of 5+ years experience as a Customer Success Manager or equivalent in a healthcare setting, preferably in a healthcare SaaS startup environment • Experience in senior care healthcare environments communicating with various departments and leadership (Memory care, AL/IL, SNF) • Clinical expertise in falls management, root cause analysis, and interventions • High level of accuracy and attention to detail • Ability to present and explain technology to C-Suite, clinical staff, families, and non-technical audiences • Ownership mentality for customer success throughout the lifecycle of assigned accounts • Ability to multitask across accounts, platforms, and departments while handling fast-moving communication and precision follow-up • Calm and professional demeanor under high pressure and multiple competing deadlines • Exceptional active listening and effective communication skills • Proactive issue anticipation and resolution • Strong organizational and problem-solving skills • Ability to manage ambiguity and multiple projects • Willingness to support cross-functionally • Ability to work remotely with minimal disruptions and lead/host customer calls via Zoom • Excellent interpersonal and relationship-building skills • Technology savvy with expertise using G Suite, Office 360, Zoom, HubSpot, Slack, and other online platforms • Willingness to travel up to 25% of the time • Required to provide proof of COVID-19 vaccination

🏖️ Benefits

• A mission-driven company culture • Fully remote • Competitive salary and benefits • Fully paid employee premiums for Medical, Dental, and Vision • 401k Program • Monthly Education, Well-being & WFH stipends • Non-accrual PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave